Privacy Policy
- your contact details including your name, email addresses, telephone numbers, residential and delivery addresses; or
- an electronic copy of the written communication.
- Personalisation: To identify your preferences, to recommend features, products, and services that may be of interest to you, and to personalise your experience with AOB.
- Communication: To send you offers and other communications that may be of interest to you.
- Create and maintain your account: To capture and reward your shopping behaviour, and to provide customer support if needed.
- Investigation: To assist in responding to your complaints or enquiries and to undertake investigations.
- Security: To verify your identity and to detect fraud activities. We may conduct auditing and monitoring of transactions and financial engagement.
- Improve our services and customer experience: To analyse performance, improve our systems and improve the usability, functionality and effectiveness of our services.
- Analysis: To analyse your personal information in an anonymised and combined way when we communicate with you about your preferences and interaction with AOB; for example weekly personalised specials.
- when you make a written request to share your information with a third party;
- to related companies;
- for fraud detection and security protection;
- when legally required, including assisting with police investigations and where required by law enforcement agencies; and
- with third parties, such as partners, suppliers, or service providers, when we need their assistance in our day-to-day business operations or so we can work with them to provide services to you.
- financial services organisations or specialised service providers for fraud detection (when we process your payments);
- those helping us to improve data quality, such as Australia Post (when you provide your address to us);
- expert data partners (in encrypted form) to provide us with insights (when you shop with us or when you join our loyalty programs); and
- our partners, e.g. our reservation platforms like Now Book It, to provide information about an upcoming booking).
We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
What kind of information do we collect from you when you visit our site?
When you visit artisansofbarossa.com our statistics package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using, how long did you stay on our site, what pages did you look at. This helps us understand how visitors browse our site so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store, such as your name, address, postal code and phone number. We need this information to process payment and ship merchandise to you.
Personal information.
By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from Artisans of Barossa and from our agents until such time as you request us to stop by phone or e-mail. Your details remain yours and may only be shared with our agents for the purposes of communicating Artisans of Barossa offers. They will NOT be sold or rented to any other companies. Subscribers are able access their personal information and modify existing personal information. Subscribers also have the right to be erased or forgotten from our distribution list. Please contact us at: tastingroom@artisansofbarossa.com if you wish to proceed with these steps, and we will process your request with help from our electronic service providers.
Newsletter Opt-Out.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will allow you to be removed from our e-mail list.
Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or to be removed from our marketing list, simply send us an email to tastingroom@artisansofbarossa.com
Protecting your information.
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way. Should we experience an external breach of our data we will inform you.